Has anyone else seen this problem about Canidae foods? - Page 4

Sunshine, If you return the bag and your dogs are ill and need medical treatment. You may need the bag for proof. At least take down the information on the bag and maybe a picture. I would also send it with a receipt requested.

Below is the response from Canidae to my note below: Of course it's Macro formmed response which disappoints me.

Birdy...

Date: Wed, 12 Sep 2007 13:41:15 -0700
From: "support@canidae.com" <support@canidae.com>
To:  rollendonner@yahoo.com
Subject: Re: Website: General Email Form

Dear  Birdie,

 

Unfortunately, with the advent of the internet, forums and blogs, institutions and individuals can make anonymous claims which can be both true and false.  CANIDAE is now being subjected to claims that our products may contain acetaminophen. We do not put acetaminophen in our products in any way, shape or form, nor is it used in any of our ingredients. Our products are made with ingredients from US suppliers; we do not use Chinese or other foreign suppliers.

 

There is one report by one unconfirmed laboratory that has given rise to these claims.  That same laboratory also claimed acetaminophen contamination in other products that the FDA and the laboratory at the University of California examined as well and as to which those laboratories found that the claims could not be validated.  We are not aware of any other private or government laboratory claiming to have found acetaminophen in pet food samples.

 

Nonetheless, CANIDAE takes any such allegation extremely seriously and is working hard to acquire as much factual information regarding these allegations as possible.  We have already sent a battery of samples to be tested by the most current and reliable test methods available.

 

CANIDAE is committed to producing quality Dog and Cat Food. It is our commitment to provide your pets with safe, nutritious foods, free of wheat, corn and soy! It's the CANIDAE way!

 

Sincerely,

Canidae Pet Foods



<mailto:rollendonner@yahoo.com>rollendonner@yahoo.com wrote:

Birdy Sims
xxxx
xxxx
USA
(417) xxx-xxxx
email: <mailto:rollendonner@yahoo.com>rollendonner@yahoo.com

Message: Hey...

I wrote you a couple of months ago and asked if you changed your formula on the All stages food as my dog was refusing to eat it.

You wrote me back saying nothing had changed.

I am sitting here with most of a stale bag of food as my dogs refuse to eat it.

Now I'm told it was/is tainted and you didn't contact anyone.

Here is the information I have just received. Please tell me what and if this is really true?

<http://petfoodtracker.blogspot.com/2007/09/canidae-dry-dog-food-tests-positive-for.html>http://petfoodtracker.blogspot.com/2007/09/canidae-dry-dog-food-tests-positive-for.html

Canidae Dry Dog Food tests positive for Acetaminophen in Private Test

I've been a loyal customer from your beginnings but I'm sure not happy about being lied to.

The dogs won't eat it so somethings up. You say no formula changes and now this? One of you are lying and I'm not happy about it.

Looks like I wasted my money and that food is going in the garbage.

Please respond with more than a canned message. If I get some "macro" letter I'll publish it on all dog sites I belong to. Give me a real person with an answer.

Plus, tell me where to send my receipt so you can issue me a store credit for another 40 lb bag of food as I've long since threw the bag away when you told me last time nothing had changed.


Sincerely,

Birdy Sims

Maren

Do you feed regular Innova--not one of the EVO grain-free diets? Perhaps 12 years ago, I bought a bag of Innova from a "bad lot" (produced on a certain date) where the oil had overheated during production (thus, producing free radicals). My old Lex (then, just a young adult with a cast iron gut.) practically s**t his brains out for several weeks. Some of his siblings in other homes were much sicker than Lex. The manufacturer paid for their vet bills/

I did not take him to the vet--just fed lowfat cottage cheese and white rice--producing bright yellow diarrhea. I called Natura Pet Products in Santa Clara and talked with Peter Atkins (president of the company) who referred me to Dr.Wendell Bellfield (one of the original "designers" of Innova) for a telephone consult. Anyhow, it took nearly a month before Lex had normal stools.

Why don't you call Natura in Santa Clara and ask to speak with Peter Adkins.

If Gally still has the runs and poor appetite, in addition to probiotics (I prefer the Fast Track brand), give him about 1/4 teaspoon Tylan powder 3 times daily for 2 weeks. I was given this dosage by Elanco Animal Health (the makers of Tylan powder).This powder is very bitter to the taste--you may wish to mix it with water and syringe it into the dog's mouth--or put the powder in empty gelatin capsules. You should see almost immediate results.

The correct dosage for the Tylan powder is 10 mg/kg, 3 times daily for 3 weeks. However, because the powder contains 4000 mg/teaspoon, it is impossible to titrate down the dog dosage. However, the Tylan is well-tolerated and has a wide margin of safety--no need to worry about titration. Tylan powder is the drug of choice for SIBO.

You can further tighten the stool by adding 1 teaspoon daily of bentonite powder (purchased at health/natual food stores) to his food.

Give me a call if you have any other problems. You have my number.